FAQ
How do you pronounce Mavie.?
We knew you’d ask! It sounds like “Maybe” but with a V. Call me May-vee!
Are your products cruelty free?
Absolutely. We love our furry friends as much as you do so we made sure our products are not tested on animals. Our current product lines (eyeshadow palettes, blushes, and lipsticks) are also free of paraben and gluten. And guess what? The eyeshadow palettes and mascara are even vegan friendly!
What payment options do you accept?
We use Shopify Payments and take major credit cards such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay using PayPal, Venmo, Apple Pay, or Google Pay, whichever comes handy for you.
Alternative payment options: We also offer Afterpay and Sezzle as additional payment methods at checkout. You can shop now and pay later for the order value between $35-1,000 USD on our site with either service.
Please note that Afterpay is currently for customers in the US only; Sezzle is currently for customers in the US and Canada.
How do I contact Customer Service?
We’re always here to help! Drop us a message at info@callmemavie.com or reach out to us using the Contact Us form. One of our dedicated representatives will come to your rescue as soon as possible. We promise.
Where does Mavie. ship to?
If you live in one of the 50 states in the US — You order, we deliver! We also offer international shipping to several dozen countries.
Do you ship internationally?
The answer is... YES! See if we ship to your country when you enter your shipping information at the checkout page.
Please refer to other sections below for more information on international shipping rates, return policy, and transit time.
Can you ship to a mail forwarding service?
Yup! We can ship your orders to a mail forwarding service with a US address. However, we will not be able to replace items of any kind in those orders.
How are shipping rates calculated?
No one likes the math when it comes to shipping so we want to keep it simple for you. For domestic orders over $45, we’ll send them your way for free! For orders that don’t meet our free shipping threshold, we’ll ship them at a flat fee of $5.99 within’ the United States. Easy enough?
For international orders over $125 USD, we’ll send them your way for free! For international orders that don’t meet the free shipping threshold, shipping fees are calculated based on the weight and destination of the packages. You’ll be able to find available shipping options during checkout. Please note that ALL international orders are subject to customs and import duty fees according to the country where the package is shipped to. Customers are responsible for all customs and duty fees associated with their orders. Customs and duty fees are NOT included in the order/shipping total paid at checkout on our website.
We're not responsible for any delays, losses, or shipping arrangements affected by customs, natural occurrences, or any delivery incidents after the package has been transferred from USPS to the local carrier in your region/country.
Why is my international order cancelled?
We apologize for the inconvenience but we require the shipping address of an international order to be the same as the billing address of the credit card used. Any international order with unmatched addresses will be cancelled and refunded unless the payment is made via PayPal. You'll receive an email notification with reasons of cancellation from us.
Do you combine shipping?
Good question! Our system may automatically combine your orders placed on the same day if they're shipping to the same address.
Do I need to pay sales tax?
Only if your shipping address is in The Golden State of California.
How can I track my order?
We’re glad you asked. Simply click on the Track Your Order button in the shipping confirmation email we sent or enter the tracking number provided in the email on USPS or UPS to keep up with the package’s journey.
What is your return policy?
All sales are final on www.callmemavie.com. We appreciate your understanding as we’re trying to bring high quality products to you while keeping them affordable. But we’ll gladly replace an item if it comes damaged in the package.
For international orders returned to us due to unpaid customs and/or import duty fees, all actual shipping costs associated with the order from and to the sender will be deducted from the refund. We’ll only issue a refund AFTER we received the returned package.
My items are damaged. What should I do?
Oh no, sorry to hear that. Please shoot us an email at info@callmemavie.com with your order number, the damaged item(s), and a few photos showing the damages within 7 days after the order was delivered. We’ll ship a replacement out to you ASAP after the claim is verified.
We will only be able to replace damaged items ordered directly from our website. Please contact the retailer or beauty box subscription service for any replacement inquiries if you receive damaged items from their store or service.
Do you have any promo codes?
Sign up for our email newsletter here or follow us on social media (@maviecosmetics) for all the exciting news and promotions! Did we mention we offer $5 off if you join our email list now?
Instagram: www.instagram.com/maviecosmetics
Facebook: www.facebook.com/maviecosmetics
Twitter: www.twitter.com/maviecosmetics
Pinterest: www.pinterest.com/maviecosmetics
Did you receive my order?
Thank you for placing your order! We’ll send you an order confirmation email if it has been received successfully. Also expect to get a shipping confirmation from us once your order is on the way. Still not sure? Drop us a line at info@callmemavie.com with the email address you used to place your order and we’ll look it up for you.
When will my order ship?
Can’t wait, right? We try our best to fulfill every order so you can get playful with our products as early as possible. Usually it takes 1-5 business days for us to process your order. Once the order is on its way, feel free to track its journey on USPS or UPS.
It may take up to 21 business days for international orders to arrive. Please feel free to contact us if you did not receive your package AFTER 21 business days have passed and we’d be more than happy to assist you.
What should I do if a product is out of stock?
Yikes! Apologies that we sell out! You can sign up on the product page to be notified once it’s back in stock. In the meantime, we’re on it!
Do you have a PR list? How do I get on it?
Thanks so much for your interest in collaborating with us! Feel free to email us your social profiles to say hi. Due to the high volume of collaboration requests we receive, we may not be able to respond to everyone but we appreciate all of your love!
Our friendly reminder: Please know that being on our PR list does not guarantee a partnership as we're a small indie company and don't have constant active influencer campaigns going on. We'll reach out to you directly if there's a potential fit. If you can't wait to give us a try, we encourage you to sign up for our newsletter or follow us on social to be in the loop of our promotions and sales!
We want to carry your products in our store! Do you offer wholesale?
It’s exciting to hear! We'd love to discuss further about the wholesale opportunities with you. Please get in touch with us at info@callmemavie.com.
I am looking for bridal shower gifts and wedding favors. Do you offer discounts for bulk purchases?
That’s lovely! Our products make the perfect gift options for so many occasions. For bulk orders that are not wholesale, please go to our Etsy store: www.etsy.com/shop/maviecosmetics. Feel free to get in touch with us if you have special requests regarding quantity and/or variety.
I still need help!
Got any other burning questions? Email us at info@callmemavie.com or fill out the Contact Us form to let us know. We’ll get back to you real soon!
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Began with a dream in California,
Team Mavie.
Mavie. is a registered trademark of Mavie. LLC.